Virtual Customer Success Partner

hace 7 días

Barcelona, Barcelona, España SAP A tiempo completo

About the Role:

We are seeking a highly skilled Virtual Customer Success Partner to join our team at SAP. As a Virtual Customer Success Partner, you will play a critical role in delivering exceptional customer experiences across multiple cloud solutions. Your primary responsibility will be to engage with a large portfolio of customers, assist and guide them through the different phases of the lifecycle, including onboarding, adoption, value realization, and renewal.

Key Responsibilities:

  • Engage with customers across different SAP cloud solutions, providing guidance and support throughout the customer lifecycle.
  • Pursue high standards of customer engagement and satisfaction, focusing on customer loyalty and retention.
  • Build and leverage a network of key internal stakeholders to support customer success.
  • Schedule and deliver targeted customer best practice guidance along the customer onboarding lifecycle.
  • Monitor effectiveness and syndicate best practices for digital customer engagement.

Requirements:

  • 3+ years of experience in a client-facing role, ideally in Pre-Sales or Customer Success, managing relationships with global, complex organizations.
  • Previous experience working with SAP cloud SaaS solutions is a distinct advantage.
  • Experience working in the IT industry, particularly in Pre-Sales, Customer Engagement, Customer Success Management, and Consulting, would be an advantage.
  • Commercial experience, including developing and executing account management plans, is essential.
  • Proven ability to work with virtual/social tools to engage with customers.
  • Proven experience working with diverse, cross-functional organizations, both virtually and globally.
  • Motivation and flexibility to work in a high-growth organization, with the ability to learn quickly and adapt to a fast-changing environment.
  • Strong orientation to teamwork and collaboration.
  • Proven ability to network across SAP and other cloud delivery teams.
  • Demonstrated ability to anticipate and solve problems and work across multiple tasks.
  • Excellent listening, written, and oral communication skills.
  • Language fluency in English is required, with Arabic language being a plus.

About SAP:

SAP is a leading provider of enterprise software solutions, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.

Why Join SAP:

At SAP, you can bring out your best. We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

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