Front Desk Supervisor Role

hace 1 semana


Barcelona, Barcelona, España Marriott International A tiempo completo
About the Role

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Ritz-Carlton. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.

The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.

Key Responsibilities
  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in.
Requirements
  • At least 1 year of related work experience in hospitality management.
  • High school diploma or G.E.D. equivalent.


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