Front Desk Operations Assistant
hace 3 semanas
Welcome to W Barcelona, a dynamic and innovative hotel where exceptional service meets unforgettable experiences. As a Front Desk Trainee, you will be at the forefront of creating memorable moments for our guests.
Role and ResponsibilitiesAs a key member of our Front Desk team, your primary role will be to provide top-notch service to our guests, ensuring their stay with us is nothing short of extraordinary.
Your responsibilities will include:
- Guest Arrivals and Departures: Welcome and bid farewell to our guests, making them feel valued and appreciated.
- Client Visits and Appointments: Manage guest schedules, appointments, and visits, ensuring seamless communication and coordination.
- Sales and Product Knowledge: Showcase our products and services, providing expert advice to enhance our guests' experience and drive sales.
- Issue Resolution: Anticipate and address any guest concerns or complaints, delivering prompt and effective solutions.
- Daily Register Counts: Accurately manage daily midday register counts, reviewed by the manager on-duty.
As a Front Desk Trainee at W Barcelona, you can expect:
- A competitive salary of approximately €22,500 per year (based on Spanish minimum wage)
- A supportive and dynamic work environment that fosters growth and development
- Ongoing training and opportunities for professional advancement
- The chance to be part of a vibrant and international team
At W Barcelona, we are committed to providing our guests with an unforgettable experience. As a Front Desk Trainee, you will have the opportunity to join a talented team of professionals who share your passion for delivering exceptional service.
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