Hotel Operations Manager
hace 5 días
About SLS Barcelona
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district. The only 5-star hotel in the city to feature a terrace off every guestroom, SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.
We are seeking an experienced Hotel Operations Manager - Front Desk Team Lead to join our pre-opening team at SLS Barcelona. As a key member of our front office team, you will be responsible for supervising the Front Office team, ensuring exceptional service delivery, and resolving any issues that may arise.
- Assist the Front Office Manager in fostering a positive and structured work environment within the department, which encourages the successful operation of the business.
- Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
- Greet and assist guests in a warm, courteous, and professional manner.
- Handle cash and credit transactions.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
- Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
This is an exciting opportunity to work in a dynamic and innovative environment, with a competitive package and plenty of opportunities for development. You will have the chance to make a real impact on our guests' experiences and contribute to the success of our hotel.
Requirements:- Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
- Previous experience with pre-opening of a hotel is a plus.
- Fluent in Spanish and English.
- Excellent verbal and written communication skills.
- Ability to work independently and partner with others to promote an environment of teamwork.
The estimated salary for this position is approximately €40,000 - €55,000 per annum, depending on experience and qualifications.
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