Hotel Operations Manager

hace 17 horas


Barcelona, Barcelona, España Accor Hotels A tiempo completo

Are you a motivated and detail-oriented individual looking to take your career to the next level? Do you have a passion for delivering exceptional guest experiences and leading high-performing teams?

We are seeking a highly skilled Hotel Operations Manager to join our team at SLS Barcelona. As a key member of our operations team, you will play a critical role in ensuring seamless day-to-day hotel operations, driving business growth, and fostering an exceptional guest experience.

About the Role:

  • Lead and manage a high-performing housekeeping team to ensure exceptional cleanliness and maintenance standards across the hotel.
  • Collaborate with front office, engineering, and other departments to ensure seamless communication and execution of hotel operations.
  • Maintain accurate inventory levels, manage cost per room for supplies, and support staffing requirements to drive efficiency and productivity.
  • Provide coaching, mentoring, and regular feedback to team members to enhance performance, conflict resolution, and employee engagement.
  • Support guest satisfaction initiatives, addressing concerns promptly and providing exceptional customer service.
  • Develop and implement processes to improve hotel operations, quality, and guest satisfaction.
  • Assist with special projects, such as deep cleaning initiatives and high-volume periods, to drive business growth and improvement.

Requirements:

  • Minimum 2 years of experience in hotel operations, preferably in an upscale or lifestyle brand hotel.
  • Proven track record of leading high-performing teams, managing multiple priorities, and driving results-oriented solutions.
  • Excellent communication, leadership, and problem-solving skills, with a strong attention to detail.
  • Fluency in English and Spanish, with the ability to work in a fast-paced environment.

Benefits:

  • A competitive salary of €60,000 - €80,000 per annum, depending on experience.
  • An excellent benefits package, including comprehensive health insurance, pension scheme, and discounts across Accor Hotels.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • The chance to work with a dynamic and innovative team, driving business growth and delivering exceptional guest experiences.

About Us:

SLS Barcelona is a five-star urban resort located in the heart of Barcelona's waterfront district, offering unparalleled views, luxurious amenities, and exceptional hospitality services. As part of Accor Hotels, we pride ourselves on delivering world-class experiences and creating unforgettable memories for our guests.



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