Front Desk Lead
hace 3 semanas
Job Summary
">We are seeking a highly skilled Front Desk Lead to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and exceptional service delivery.
">About the Role
">This is a dynamic and challenging role that requires strong leadership skills, attention to detail, and excellent communication abilities. You will be working closely with our front desk team to manage check-ins, resolve guest issues, and maintain a high level of customer satisfaction.
">Key Responsibilities
">Your key responsibilities will include:
">- ">
- Managing front desk operations, including check-ins, check-outs, and room assignments;">
- Resolving guest complaints and issues in a professional and timely manner;">
- Coordinating with housekeeping to ensure rooms are ready for guests;">
- Running daily reports to identify areas for improvement;">
- Cash handling and bank reconciliations;">
- Maintaining confidentiality and adhering to company policies and procedures.">
Requirements
">To be successful in this role, you will need:
">- ">
- A minimum of 1 year of related work experience;">
- Excellent communication and interpersonal skills;">
- Ability to work in a fast-paced environment and multitask effectively;">
- High school diploma or equivalent.">
What We Offer
">In return for your hard work and dedication, we offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience, as well as opportunities for career growth and development within our global organization.
">Salary Estimate: $50,000 per annum (based on national averages)
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