Technical Support Specialist
hace 4 semanas
We're seeking a skilled Technical Support Specialist to join our EMEA team, providing exceptional technical assistance to our resellers and customers.
The ideal candidate will possess a strong background in technical support, with experience working on complex systems and a passion for delivering excellent customer experiences.
Key responsibilities include:
- Providing timely and accurate technical support via email, web, and phone
- Developing and maintaining knowledge of our product portfolio
- Investigating and resolving customer issues and questions
- Collaborating with cross-functional teams to drive continuous improvement
- Creating and improving technical documentation
- Occasionally visiting partners or customers for training, support, or complex repairs
Requirements include:
- Proven experience as a Technical Support Engineer or similar background
- Excellent troubleshooting skills and ability to apply logical thinking
- Working knowledge of compressed gas cylinders, gas equipment, or similar high-pressure systems is an advantage
- Previous experience with Motion systems or Control systems is advantageous
- Experience in delivering technical training
- Competence in Salesforce or other CRM is an advantage
- Experience of working with international teams is an advantage
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.
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