Customer Service Specialist with Excellent Communication Skills

hace 3 semanas


Madrid, Madrid, España Abbott Laboratories A tiempo completo

About Abbott
At Abbott, we create breakthrough science to improve people's health. Our company is a global healthcare leader that anticipates changes in medical science and technology.

Working at Abbott
We offer careers where you can do meaningful work, grow professionally, care for yourself and family, be your true self, and live a full life. You will have access to career development, international opportunities, and a company recognized as one of the most admired companies in the world by Fortune.

Job Description
This role is part of our Customer Service team, responsible for providing excellent support to customers and ensuring seamless order processing and fulfillment. The successful candidate will possess strong communication skills, ability to deal with complaints tactfully, and a team player mentality.

Main Responsibilities
The primary objectives of this role include ensuring customer satisfaction, operation excellence, and compliance with local/Corporate policies and procedures. Key responsibilities include:

  • Order processing and follow-through order fulfillment
  • Promptly address customer and sales force queries on processed and in-process orders
  • Monitor consignment stock levels and coordinate/follow up stock counts

Main Competences
The ideal candidate should demonstrate the following competences:

  • Ability to deal with complaints tactfully, calmly, and politely
  • Team player
  • Quality commitment

Minimum Requirements
To succeed in this role, you should have:

  • High school degree – preferred 2 years post high school
  • Proficient in Order Processing software and Microsoft Word
  • Superior customer-oriented telephone skills
  • Basic product and cath lab processes knowledge
  • Efficient record-keeping skills
  • English - B2

Benefits
As a valued member of our team, you will have access to career development opportunities, a competitive salary range, and a comprehensive benefits package.

Estimated Salary Range: €25,000 - €35,000 per annum
Please note that salaries may vary based on specific locations and individual qualifications.



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