Customer Service Representative with Excellent Communication Skills

hace 2 semanas


Madrid, Madrid, España Tdcx Group A tiempo completo
Unleash Your Potential at TDCX

TDCX, an award-winning and fast-growing BPO company, offers a rewarding career path for individuals who aspire to achieve more. Join us in working with the world's most loved brands and collaborating with a diverse team of professionals.

Why Choose TDCX?
  • Attractive remuneration packages
  • Great perks and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans
About the Role

We are seeking a Customer Service Representative to provide excellent support experience to customers via all relevant communication channels. As a key member of our team, you will identify customer needs, research any existing issues, and provide strategic solutions to best address customer needs.

Your primary responsibilities include:

  • Ensuring first contact resolution and effective follow-up with service partners and internal departments
  • Providing constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience
  • Delivering exceptional services to customers to ensure the highest satisfaction rates
  • BUILDING SUSTAINABLE RELATIONSHIPS WITH CUSTOMERS BY GOING THE EXTRA MILE

Key Requirements:

  • Diploma, degree, or higher in any field
  • At least 2 years of working experience in the related field (fresh graduates encouraged to apply)
  • Strong time management skills and motivation to exceed expectations
  • Ability to multi-task and use customer-provided information to tailor responses and actions
  • Excellent verbal and written communication skills in English

Estimated Salary: $18,000 - $25,000 per annum depending on location and experience.



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