IT Support Specialist

hace 2 días

Palma, Baleares, España Omniaccess A tiempo completo
Job Title: IT Helpdesk Technician

The IT Helpdesk Technician is a key member of our team, responsible for delivering exceptional technical assistance to our corporate users. This role involves interacting with all company personnel, providing IT Helpdesk services, and maintaining our internal IT systems.

Responsibilities:
  • Provide technical assistance to corporate users, resolving issues efficiently and effectively.
  • Complete troubleshooting through diagnostic techniques and root cause analysis.
  • Manage Microsoft 365 suite and applications related.
  • Assist with Active Directory tasks.
  • Manage internal network (Switches and APs).
  • Execute onboarding tasks of new employees.
  • Maintain stock and manage inventory of IT assets.
  • Identify and suggest improvements to procedures.
  • Continuously learn and enhance technical knowledge.
  • Improve IT documentation by creating manuals, articles, and keeping those up to date.
Requirements:
  • Expertise with Microsoft Desktop Systems and administration of Microsoft 365.
  • Experience with Intune, Entra, and Windows/Linux server administration.
  • Degree in IT Systems and Networking or equivalent.
  • At least 3 years' experience as a help desk technician or in another customer support role.
Desired Qualifications:
  • Microsoft M365 Certifications.
  • Azure Certifications.
  • Powershell Certifications.
Desired Attitudes:
  • Excellent communications skills.
  • Be a positive person, able to work with others, achieving a common goal.
  • Have a passion for technology.
  • Has initiative, takes ownership, and is self-learner.
  • Organized and disciplined, able to work with complexity and uncertainty.
  • Willing to add her/his views and ideas inside a diverse group that wants always to improve.
  • Feeling accountable for the work and the results done by you and your teams, being able to take responsibility in other areas further to her/his own one.
  • Take care of others as part of the overall OmniAccess team.
We Offer:

Work in a very friendly while demanding environment where you will learn about communications technology and services for maritime and yachting applications.

Being part of a very technical and dynamic team, always interested in improving customer service and employee satisfaction and where engineering excellence is necessary.

Continuous training and possibilities for further growth as the company expands.

Be part of an international team from diverse backgrounds that appreciates diversity and is based in a Technology Business Park in Palma.

Social benefits, like Medical Assurance, lunch discounts, yearly bonus.

Expectations:

In the first month, understand the onboarding/outboarding process and execute it with assistance. Manage low-priority tickets independently.

In the first 3 months, be able to resolve 80% of the tickets coming to the department with short guidance.

In the first 6 months, achieve full autonomy in operational tasks, collaboration with projects, and ability to manage the stock of the department.

  • IT Support Specialist

    hace 4 semanas

    Palma, Baleares, España OmniAccess A tiempo completo

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at OmniAccess. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our clients.Key ResponsibilitiesIT Operations: Oversee the daily operation of our IT systems, including...

  • IT Support Specialist

    hace 4 semanas

    Palma, Baleares, España OmniAccess A tiempo completo

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at OmniAccess. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our clients.Key ResponsibilitiesIT Operations: Oversee the daily operation of our IT systems, including...

  • IT Support Specialist

    hace 4 semanas

    Palma, Baleares, España Omniaccess A tiempo completo

    IT Technician Job DescriptionOmniAccess is seeking a skilled IT Technician to support our team in Germany for two years. As an IT Technician, you will play a crucial role in ensuring the smooth operation of our IT systems across Europe.Key Responsibilities:Perform daily system monitoring and maintenance tasks to ensure the integrity and availability of all...

  • IT Support Specialist

    hace 4 semanas

    Palma, Baleares, España Omniaccess A tiempo completo

    IT Technician Job DescriptionOmniAccess is seeking a skilled IT Technician to support our team in Germany for two years. As an IT Technician, you will play a crucial role in ensuring the smooth operation of our IT systems across Europe.Key Responsibilities:Perform daily system monitoring and maintenance tasks to ensure the integrity and availability of all...

  • IT Support Specialist

    hace 4 semanas

    Palma, Baleares, España Omniaccess A tiempo completo

    IT Technician Job DescriptionOmniAccess is seeking a skilled IT Technician to support our team in Germany for two years. As an IT Technician, you will play a crucial role in ensuring the smooth operation of our IT systems across Europe.Key Responsibilities:Perform daily system monitoring and maintenance tasks to ensure the integrity and availability of all...

  • IT Support Specialist

    hace 4 semanas

    Palma, Baleares, España Omniaccess A tiempo completo

    IT Technician Job DescriptionOmniAccess is seeking a skilled IT Technician to support our team in Germany for two years. As an IT Technician, you will play a crucial role in ensuring the smooth operation of our IT systems across Europe.Key Responsibilities:Perform daily system monitoring and maintenance tasks to ensure the integrity and availability of all...

  • IT Support Specialist

    hace 1 mes

    Palma, Baleares, España OMNIACCESS A tiempo completo

    Job Summary:The IT Helpdesk Technician will be responsible for delivering exceptional technical assistance to corporate users, ensuring seamless IT operations and customer satisfaction. This role involves interacting with all company personnel, providing IT support services, and maintaining internal IT systems.Key Responsibilities:Provide technical...

  • IT Support Specialist

    hace 1 mes

    Palma, Baleares, España OMNIACCESS A tiempo completo

    Job Summary:The IT Helpdesk Technician will be responsible for delivering exceptional technical assistance to corporate users, ensuring seamless IT operations and customer satisfaction. This role involves interacting with all company personnel, providing IT support services, and maintaining internal IT systems.Key Responsibilities:Provide technical...

  • IT Support Specialist

    hace 2 días

    Palma, Baleares, España Omniaccess A tiempo completo

    Job Title: IT Helpdesk TechnicianAt Omniaccess, we are seeking a highly skilled and customer-oriented IT Helpdesk Technician to join our team. As a key member of our IT department, you will be responsible for delivering technical assistance on corporate endpoints, interacting with all company personnel, and maintaining our internal IT systems.Key...

  • IT Support Specialist

    hace 2 días

    Palma, Baleares, España Omniaccess A tiempo completo

    Job Title: IT Helpdesk TechnicianAt Omniaccess, we are seeking a highly skilled and customer-oriented IT Helpdesk Technician to join our team. As a key member of our IT department, you will be responsible for delivering technical assistance on corporate endpoints, interacting with all company personnel, and maintaining our internal IT systems.Key...

  • IT Support Specialist

    hace 2 días

    Palma, Baleares, España Omniaccess A tiempo completo

    Job Title: IT Helpdesk TechnicianThe IT Helpdesk Technician is a key member of our team, responsible for delivering exceptional technical assistance to our corporate users. This role involves interacting with all company personnel, providing IT Helpdesk services, and maintaining our internal IT systems.Responsibilities:Provide technical assistance to...

  • IT Support Specialist

    hace 2 días

    Palma, Baleares, España Omniaccess A tiempo completo

    Job Title: IT Helpdesk TechnicianThe IT Helpdesk Technician is a key member of our team, responsible for delivering exceptional technical assistance to our corporate users. This role involves interacting with all company personnel, providing IT Helpdesk services, and maintaining our internal IT systems.Responsibilities:Provide technical assistance to...

  • Application Support Specialist

    hace 1 día

    Palma, Baleares, España Hotelbeds Accomodation & Destination A tiempo completo

    Job Title: Application Support SpecialistAt Hotelbeds Accommodation & Destination, we're looking for a skilled Application Support Specialist to join our team. As a key member of our technical support team, you'll be responsible for analyzing and resolving complex technical incidents related to our API-based software development products.Key...

  • Application Support Specialist

    hace 1 día

    Palma, Baleares, España Hotelbeds Accomodation & Destination A tiempo completo

    Job Title: Application Support SpecialistAt Hotelbeds Accommodation & Destination, we're looking for a skilled Application Support Specialist to join our team. As a key member of our technical support team, you'll be responsible for analyzing and resolving complex technical incidents related to our API-based software development products.Key...

  • IT Infrastructure Specialist

    hace 3 semanas

    Palma, Baleares, España TUI A tiempo completo

    About the JobWe are seeking a highly skilled IT Infrastructure Specialist to join our team at TUI. As an IT Infrastructure Specialist, you will be responsible for maintaining our on-premises Active Directory Infrastructure, including Domain controllers, GPOs, Domain upgrades, DNS, DHCP, and Windows update.About the RoleMaintain and troubleshoot Active...

  • IT Infrastructure Specialist

    hace 3 semanas

    Palma, Baleares, España TUI A tiempo completo

    About the JobWe are seeking a highly skilled IT Infrastructure Specialist to join our team at TUI. As an IT Infrastructure Specialist, you will be responsible for maintaining our on-premises Active Directory Infrastructure, including Domain controllers, GPOs, Domain upgrades, DNS, DHCP, and Windows update.About the RoleMaintain and troubleshoot Active...

  • Network Support Specialist

    hace 2 días

    Palma, Baleares, España Tech Domain A tiempo completo

    Job Title: Network Support EngineerWe are seeking a skilled Network Support Engineer to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site technical support for our clients in various locations.Key Responsibilities:Provide on-site technical support for IT/Networking related tasks, including desktop...

  • Network Support Specialist

    hace 2 días

    Palma, Baleares, España Tech Domain A tiempo completo

    Job Title: Network Support EngineerWe are seeking a skilled Network Support Engineer to join our team at Tech Domain. As a key member of our IT team, you will be responsible for providing on-site technical support for our clients in various locations.Key Responsibilities:Provide on-site technical support for IT/Networking related tasks, including desktop...

  • Application Support Specialist

    hace 10 horas

    Palma, Baleares, España Hotelbeds Accomodation & Destination A tiempo completo

    Job SummaryAs an Application Support Specialist at HBX Group, you will be responsible for analyzing and resolving complex technical incidents that impact our business operations. You will work closely with our product and development teams to identify and prioritize issues, and provide timely and effective technical support to ensure minimal disruption to...

  • Application Support Specialist

    hace 13 horas

    Palma, Baleares, España Hotelbeds Accomodation & Destination A tiempo completo

    Job SummaryAs an Application Support Specialist at HBX Group, you will be responsible for analyzing and resolving complex technical incidents that impact our business operations. You will work closely with our product and development teams to identify and prioritize issues, and provide timely and effective technical support to ensure minimal disruption to...