Application Support Specialist

hace 1 día


Palma, Baleares, España Hotelbeds Accomodation & Destination A tiempo completo
Job Title: Application Support Specialist

At Hotelbeds Accommodation & Destination, we're looking for a skilled Application Support Specialist to join our team. As a key member of our technical support team, you'll be responsible for analyzing and resolving complex technical incidents related to our API-based software development products.

Key Responsibilities:
  • Ticket and incident management
  • Diagnosis and resolution of complex technical incidents
  • Ticket identification and prioritization
  • Business impact and priority analysis
  • Incident replication and logs search
  • Documentation generation related to incidents
  • Testing and certification of incidents resolved by development team
Requirements:
  • 3+ years of experience in L2 support level, including incidents analysis
  • Advanced English language skills
  • Knowledge and experience in APIs/Web Portals incidents replication
  • Problem-solving skills and a passion for continuous improvement
  • Ability to communicate complex technical information in a clear and concise manner
  • Strong analytical skills with a data-driven mindset
What We Offer:

As a Application Support Specialist at Hotelbeds Accommodation & Destination, you'll have the opportunity to work with a leading travel services provider and be part of a dynamic team that's shaping the future of travel technology. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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