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hace 2 meses
About Four Seasons: We are a collective of individuals who strive for excellence and treat each other with respect. Our team members create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture.
About the Role: As our ideal candidate, you will lead the Room Service Department and oversee the In Room Dining team. You will be responsible for selecting, training, and evaluating employees, and ensuring that established cultural and core standards are met. You will also work closely with the In Room Dining management team and Chefs to design effective menu and amenity options.
Key Responsibilities:
- Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's Room Service Department
- Oversee the In Room Dining team
- Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
- Describe and ensure quality of all food items, ingredients, and preparation methods
- Provide knowledge of wine and spirits in an elegantly appointed environment
- Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
- Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed
Requirements: Our ideal candidate will have a special talent and passion for ensuring that our food offering is at the center of our guest experience and will have excellent leadership and communication skills.
