IT Helpdesk Specialist
hace 3 días
About the Job
We are seeking a highly skilled IT Helpdesk Specialist to join our team in Barcelona. As a key member of our Infrastructure Operations Center, you will play a crucial role in providing exceptional support to our clients.
Key Responsibilities
- Resolve technical issues related to IT systems and equipment for our clients
- Provide support via phone, email, and ticketing tools
- Escalate complex problems to relevant teams for further assistance
- Maintain and improve customer satisfaction levels through effective communication and issue resolution
Requirements
- Fluency in Dutch and English
- Interest in learning more about IT and technology
- Analytical and systematic problem-solving skills
- Excellent communication and teamwork abilities
- Reliability and punctuality
What We Offer
- A competitive salary of €20,535 per year
- A 39-hour workweek with rotative shifts (6am-11pm)
- 4 days a week, 9 hours 45 minutes a day, with occasional 5-day breaks
- 95% remote work with 1 day in the office per month
- An indefinite contract
- Private health insurance
- Career development and leadership program opportunities
- Free language courses in Spanish, German, French, and English
About Our Company
Our client is Europe's leading independent provider of IT Consultancy services. With operations across Europe, South Africa, Asia, and the Americas, we offer support in over 30 languages. This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional IT solutions.
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