Helpdesk Specialist for Multinational IT Company

hace 5 días


Madrid, Madrid, España Blu Selection A tiempo completo
About the Job

We are seeking a highly skilled Helpdesk Specialist to join our team in Barcelona. As a Helpdesk Specialist, you will be responsible for providing top-notch support to our clients, troubleshooting technical issues, and ensuring seamless communication across departments.

Job Description

Your responsibilities will include:

  • Resolving IT-related issues for our business partners in a timely and efficient manner
  • Supporting customers via various channels, including email, phone, and ticketing systems
  • Documenting calls and escalating problems to relevant teams as needed
  • Maintaining and improving customer satisfaction levels through proactive communication and issue resolution
Requirements

To succeed in this role, you will need:

  • Fluency in Dutch and English languages
  • A strong interest in learning about IT and technology
  • Analytical and systematic problem-solving skills
  • Excellent communication and teamwork skills
  • Reliability, punctuality, and a commitment to long-term employment
  • A valid passport (if not already in possession of NIE and SSN)
What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary of 20,535 euros gross per year
  • A 39-hour workweek with rotative shifts (6am-11pm) from Monday to Saturday
  • 4 days off per week, with occasional 5-day blocks
  • 95% remote work, with 1 day per month in the office
  • An indefinite contract, private health insurance, and a generous restaurant voucher
  • Ongoing training and career development opportunities
  • Free language courses in Spanish, German, French, and English
  • A supportive team environment and the chance to grow within a multinational company


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