Helpdesk Specialist for Multinational IT Company
hace 5 días
We are seeking a highly skilled Helpdesk Specialist to join our team in Barcelona. As a Helpdesk Specialist, you will be responsible for providing top-notch support to our clients, troubleshooting technical issues, and ensuring seamless communication across departments.
Job DescriptionYour responsibilities will include:
- Resolving IT-related issues for our business partners in a timely and efficient manner
- Supporting customers via various channels, including email, phone, and ticketing systems
- Documenting calls and escalating problems to relevant teams as needed
- Maintaining and improving customer satisfaction levels through proactive communication and issue resolution
To succeed in this role, you will need:
- Fluency in Dutch and English languages
- A strong interest in learning about IT and technology
- Analytical and systematic problem-solving skills
- Excellent communication and teamwork skills
- Reliability, punctuality, and a commitment to long-term employment
- A valid passport (if not already in possession of NIE and SSN)
In return for your expertise and dedication, we offer:
- A competitive salary of 20,535 euros gross per year
- A 39-hour workweek with rotative shifts (6am-11pm) from Monday to Saturday
- 4 days off per week, with occasional 5-day blocks
- 95% remote work, with 1 day per month in the office
- An indefinite contract, private health insurance, and a generous restaurant voucher
- Ongoing training and career development opportunities
- Free language courses in Spanish, German, French, and English
- A supportive team environment and the chance to grow within a multinational company
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