Senior IT Support Specialist for Multinational Tech Firm

hace 2 semanas


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo
About the Role

David Kennedy Recruitment is working with a leading multinational technology business to recruit an experienced German-speaking Senior IT Support Specialist in Barcelona. This full-time position involves providing high-level technical support to client employees via various communication channels, including phone, email, and self-service portals.

Key Responsibilities:
  • Provide 1st level IT support to client employees, utilizing internal knowledge databases for efficient resolution of issues.
  • Perform root cause analysis and troubleshooting via phone and/or remote access, monitoring IT requests and issues in the client's ITSM system.
  • Collaborate with client's 2nd level service organizations and external service providers to ensure seamless support.
Requirements:
  • Bilingual proficiency in German and advanced English language skills.
  • Minimum 1-2 years' experience in 1st or 2nd level IT support, preferably in a large company environment.
  • Strong IT knowledge, particularly in Windows 10, Office 365, MS Teams, hardware, and software troubleshooting.
  • Analytical approach to complex issues and experience in ITSM ticket systems (ideally ServiceNow).
  • Knowledge of processes according to ITIL V4 is advantageous.
What We Offer:

An excellent remuneration package based on experience, skills, and performance. Additionally, you will receive full paid training on the company and project, career development programs, specialized courses, language classes, and guidance to reach your full potential. The work schedule is Monday to Sunday from 09:00 to 18:00 (39 hours a week), and the office is located in the centre of Barcelona.



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