Tech Support Specialist
hace 1 día
Company Overview
Head Hunt International is a global recruitment agency providing excellent opportunities for experienced customer service and technology enthusiasts to work with world's tech leaders.
Salary: €45,000 - €55,000 per annum (dependent on experience)
Job Description
We are seeking a highly skilled Tech Support Specialist to join our Customer Service & Support Team in Athens, Greece. As a Tech Support Specialist, you will be responsible for identifying customers' needs and delivering appropriate solutions, including sales. Your key responsibilities will include guiding customers facing issues related to billing inquiries, handling transactions, and providing resolution to inquiries in a timely manner.
You will also assist customers to place an order and related issues, answer customers' inquiries, and troubleshoot or escalate technical issues that they face. Additionally, you will assist customers with account issues and follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
Required Skills and Qualifications
To succeed in this role, you will need to have fluent Slovak language skills, excellent communication skills, and sales experience with consumer products and services. Technical research skills to troubleshoot customer problems and advanced internet research skills are also essential. An empathetic soul with strong communication skills and a positive and adventurous attitude are required for this position.
Benefits
We offer a competitive monthly salary of €45,000 - €55,000 per annum (dependent on experience), plus 2 extra salaries per year. We also provide healthcare benefits and numerous other discounts. You will receive complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process at no cost to you. Additionally, you will have access to state-of-the-art premises, providing a great working environment with relaxing break areas.
Others
This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. If you are a motivated individual with a passion for customer service and technology, we encourage you to apply today.
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