IT Support Specialist
hace 1 semana
About the Role:
As an IT Support Specialist, you will be the first point of contact for customers requiring technical assistance. You will provide support via phone, email, or ticketing system.
Key Responsibilities:
- Troubleshoot hardware, software, and network-related issues to resolve problems promptly
- Escala complex technical issues to senior support teams when necessary
- Document customer interactions, troubleshooting steps, and outcomes in the company's helpdesk system
- Offer guidance to clients on best practices, software usage, and preventive maintenance
- Work closely with internal teams to ensure efficient handling of customer issues and feedback sharing for continuous improvement
Requirements:
You will need a Diploma or degree in Business/Finance/Mass Communication, and 1-3 years of experience in a helpdesk or technical support role. Fresh graduates are welcome. Strong troubleshooting and problem-solving skills are essential, as is familiarity with helpdesk software and remote support tools. Excellent communication skills for interacting with clients are also required.
What We Offer:
A competitive salary of MYR 2,500 to MYR 3,500 based on experience, health insurance, and opportunities for career growth. You will also have exposure to various IT projects and technologies.
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