Multilingual Customer Service Representative
hace 2 semanas
Company Overview
">Bet365 is a leading online gambling brand that offers a wide range of services to its customers. As a Customer Account Advisor, you will be part of our dynamic and multicultural team, working in a fast-paced environment where no two days are the same.
">Salary
">We offer an attractive salary, starting at approximately €33,600 annual gross salary, which takes into account your hard work and dedication. Your salary will also include enhancements for working days and hours.
">Job Description
">As a Customer Account Advisor, you will be responsible for providing exceptional customer service to our clients via live chat, email, and phone. You will deal with various topics, including betting, payment, verification, and general account inquiries. You will also support our customers by reviewing and escalating reviews from customers to your superiors when required.
">You will work closely with other internal teams to resolve queries from customers regarding several topics, including payments, technical issues, verification, or betting queries. Your problem-solving skills and ability to find resolutions will be essential in this role.
">Required Skills and Qualifications
">To succeed in this role, you will need:
">- ">
- Fluent knowledge of spoken and written Bulgarian">
- Good written and spoken English">
- Passion for delivering outstanding customer service">
- Ability to problem-solve and find resolutions">
- Willingness to work any five days from seven, including weekends">
Benefits
">We offer a comprehensive relocation package, including six weeks of company-provided accommodation upon arrival, reimbursed flight tickets, and monthly accommodation allowances. You will also receive life and health insurance, gym membership, and pension savings.
">Others
">In addition to the above benefits, you will have the opportunity to work in a hybrid working model, where you will work both from home and in the office. Our modern office in the heart of Sliema offers spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities.
">You will receive training from instructors who will support, guide, and mentor you, so you can provide an excellent customer experience.
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