Global Customer Experience Ambassador

hace 19 horas


Barcelona, Barcelona, España Cataloxy A tiempo completo
Customer Service Agent (German Speaker) Job Description

At Cataloxy, we're seeking an experienced and passionate Customer Service Agent to join our team in Barcelona. This is a unique opportunity to work with a pioneering online travel agency that's revolutionizing the concept of long-distance dream trips.

About Us

We're a dynamic and multicultural team committed to delivering best-value trips, exploring unique destinations, and curating extraordinary travel experiences. Our core value is to create life milestones through unforgettable travel experiences.

Job Summary

The successful candidate will provide pre-departure and in-destination customer support, helping customers before they depart and while they're in destination to ensure a differentiating level of customer service. The ideal candidate will have a C1/C2 level of German and English language proficiency, as well as excellent communication and problem-solving skills.

Responsibilities
  • Provide pre-departure customer support: answer incoming calls and emails, provide destination and trip information, help with visas and country-specific entry requirements, add or remove excursions, make cancellations, service amendments, and refund requests, and provide information about land and flight services.
  • Provide in-destination customer support: handle incoming calls, emails, and WhatsApp messages, support customers with flight delays or cancellations, provide information about daily activities while in destination, and manage communication about crisis situations.
Requirements

To be successful in this role, you'll need:

  • Minimum 2 years of contact center and/or customer service experience, preferably in the travel agency, airline, hotel, car rental, and/or hospitality industry.
  • C1/C2 level German and English (verbal, reading, writing) required. C1/C2 level Spanish is a huge plus.
  • Working knowledge of CRM systems, telephone communication, and soft skills.
  • Bachelor's degree in hospitality, travel, tourism, or any related field preferred but not essential.
Benefits

You'll enjoy a competitive compensation package, flexible compensation management for diet, transportation, private health insurance with Cobee, hybrid work model with offices in Barcelona city, travel packages at reduced prices, unlimited coffee, team lunches, English/Spanish lessons, bi-annual company parties, afterworks, and referral bonus opportunities.

We're an equal opportunity employer, committed to diversity and inclusivity. We believe in creating life milestones through unforgettable travel experiences, and we invite you to join us on this exciting journey.



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