Global Customer Experience Ambassador
hace 5 días
We are a part of the esteemed Robert Bosch Group, a leading provider of innovative solutions in Business Process Outsourcing. Our team thrives on delivering exceptional service experiences to clients across various industries.
About UsBosch Service Solutions is an integral part of the Bosch Group's four main business areas – Building and Energy Technologies unit. We leverage our expertise in managing ongoing product maintenance, emergency response, and monitoring services to drive customer satisfaction.
Job SummaryWe are seeking an experienced Customer Support Agent to join our team. As a key member, you will provide first-class support to customers via phone, email, or other communication channels. Your primary responsibility will be to ensure prompt and professional handling of all incoming contacts, resolving queries, and addressing concerns in a timely manner.
Main Responsibilities- Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.
- Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.
To succeed in this role, you will need:
- C1 or full fluency in English
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment
We provide a comprehensive training program to ensure your success in this role. You will receive training in the following areas:
- Vehicles
- Customer Support
- Internal procedures
The estimated annual salary for this position is $**45,000 - $65,000**, depending on location and experience. We strive to create a positive work environment that fosters growth and development.
If you are passionate about technology and cars, and eager to deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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