Customer Service Advocate in Lisbon for German Speakers

hace 5 días


Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

Company Overview

Jordan Martorell S.L. is a multinational organization with a strong presence in Lisbon, Portugal. As a leading sales and customer service solutions provider, we have been recognized as one of the best companies in the industry.

Salary

The salary conditions for this role include a gross monthly compensation of €950 - €1,000 (including free accommodation) or €1,300 - €1,400 (excluding accommodation), based on level of experience.

Job Description

This role involves supporting clients' activities by providing world-class service to their customers while working on projects with top prestigious brands. The responsibilities and impact will be:

  • Supporting clients' activities by offering world-class service to their customers
  • Answering incoming queries from customers via phone, email, and chat
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project

Required Skills and Qualifications

To succeed in this role, you should have a native level of German and at least a B1 level of English. Additionally, you should possess knowledge of the value and impact that good customer experience can create, be an attentive listener, comfortable and skillful at communicating with people, energetic, innovative, and proactive, with excitement about intercultural communication and the expatriate lifestyle.

Benefits

We offer a range of benefits, including:

  • A long-term fixed term contract, renewable every year
  • Including free accommodation (shared flat, all bills included): 950€ - 1,000€ gross/month (based on level of experience)
  • Excluding accommodation: 1,300€ - 1,400€ gross/month (based on level of experience)
  • For international candidates: Reimbursement of initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company

Others

Living in Lisbon offers many benefits, including a colorful city view, rich cultural history, delicious cuisine, friendly people, and a happy-go-lucky urban life. You will find a large English-speaking local community and international environment, making it easy to integrate into the local culture.



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