German Speaker Customer Experience Advocate
hace 3 semanas
About Us
At Blu Selection, we strive to create a work environment that fosters growth and development. Our team is comprised of talented individuals from diverse backgrounds, united by our passion for delivering exceptional customer experiences.
Job Summary
We are seeking a German-speaking Customer Experience Advocate to join our dynamic team in Lisbon. As a key member of our customer support team, you will play a crucial role in providing world-class service to our clients' customers, working on high-profile projects with prestigious brands worldwide.
Your Responsibilities:
- Support clients' activities by offering top-notch service to their customers while working on projects of renowned brands.
- Respond to incoming queries from customers via phone, email, and chat.
- Identify issues and provide solutions.
- Ensure a high level of customer satisfaction.
- Record data in the CRM system.
- Provide ad-hoc support.
- Be a team player and participate in the success of the team and project.
Requirements
- Native level of German and at least a B1 level of English.
- Enthusiasm about movies, shows, etc.
- Knowledge of the value and impact that a good customer experience can create.
- Being an attentive listener, comfortable and skillful at communicating with people.
- Being energetic, innovative, and working proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
- Living in or willing to relocate to Lisbon for an international career and life experience.
What We Offer
- A long-term fixed term contract, renewable every year.
- Rotating shifts (5 days/week, weekends included, 8 AM - 9 PM).
- Salary: €950 - €1,000 gross/month (including free accommodation) or €1,300 - €1,400 gross/month (excluding accommodation, based on level of experience).
- Reimbursement of your initial flight expenses after 9 months.
- Airport pick up.
- Yearly two-way flight ticket back to your home country (within the EU).
- Help in paperwork, opening bank account, etc. upon your arrival.
- Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
- Real career opportunities in different career paths (fully paid training period).
About Lisbon
Lisbon offers a unique blend of rich cultural heritage, beautiful scenery, and friendly locals. Enjoy a colorful city view, delicious Portuguese cuisine, famous café culture, and warm climate all year round. With a large English-speaking local community and international environment, you'll find it easy to settle into your new life in Lisbon.
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