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Salesforce Service Cloud Voice Technical Lead
hace 2 meses
Omega CRM, a Merkle & Dentsu company, is seeking a Salesforce Service Cloud Voice Technical Lead to join our team. As a Technical Lead, you will be responsible for leading CTI integrations and associated software in various CRM implementations.
Main Responsibilities- Lead CTI integrations and associated software in different CRM implementations.
- Support sales teams in opportunities requiring CTI integration, Contact Centre solutions, Voice, and Multichannel solutions.
- Collaborate with the Innovation area in CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept, or new technologies related to voice in the CRM environment.
- Enter the Salesforce environment, leading projects, and supporting services related to Contact Centre and Customer Services.
- Coordinate and follow up on integrations development teams (REST, SOAP, API).
- Participate in analysis, documentation, tests, and support tasks according to project/client needs.
- Act as an internal and external consultant in CTI environments.
- Be the point of contact with CTI vendors that need to be incorporated into a CRM project.
- Minimum of 3 years of experience in a similar role.
- 5+ years of experience in projects/maintenance of CTI solutions.
- Experience in Salesforce Service Cloud Voice.
- High level of English.
