Senior Technical Service Manager for Power Generation Systems

hace 3 días


Zaragoza, Zaragoza, España Grupos Electrogenos Europa, S.A. A tiempo completo

Overview

">Grupos Electrogenos Europa, S.A. is a leading provider of innovative power solutions. We are seeking an experienced Senior Technical Service Manager to lead our technical support team in Zaragoza, Spain.

About the Role

">The successful candidate will be responsible for providing expert technical support to our customer centers, ensuring efficient and effective service delivery across all products manufactured or designed in Zaragoza. This includes managing hierarchical teams, collaborating with cross-functional departments, and driving continuous improvement initiatives.

Key Responsibilities

">• Develop and implement strategic plans to improve product quality and reduce warranty claims
• Provide structured technical training to customer centers, ensuring they can provide excellent service and support
• Analyze and report on product quality issues, identifying areas for improvement
• Collaborate with engineering, purchasing, marketing, and manufacturing teams to drive product development and quality enhancements
• Manage and guide technical support specialists to achieve exceptional customer satisfaction

Requirements

">To be successful in this role, you will need:
• A solid understanding of generators, light towers, energy storage systems, and pumps
• Excellent organizational and coaching skills, with experience in people management
• Strong leadership skills, with the ability to motivate and develop high-performing teams
• Good knowledge of international business operations and cultural diversity
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels

What We Offer

">In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. You will also have the opportunity to work with a talented and diverse team, contributing to the success of a dynamic and growing organization.

Compensation

">We offer a salary range of €60,000 - €80,000 per year, depending on experience and qualifications.

Location

">This position is based in Zaragoza, Spain, a vibrant and culturally rich city with a strong sense of community.

Contact Information

">Please submit your application, including your resume and cover letter, to [insert contact information].

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