Salesforce Service Cloud Domain Expert
hace 15 horas
Sd Worx is a leading European provider of payroll and HR services with a global presence. Our offices are located in Europe and Mauritius, and our mission is to bring people solutions to life so that companies of any size can turn Human Resources into a source of value for the business and its employees. Our solutions cover the entire employee journey, from payment processing to talent attraction, reward, and development.
As the Product Owner for Salesforce Service Cloud within our Enterprise Tools environment, you will be responsible for maximizing the value of these tools through effective backlog management and evolution within our product landscape. Working closely with internal stakeholders, the product team, and other teams, you will create user stories and prioritize them for the team, considering support for existing tools and future plans. You will take end-to-end responsibility for further evolving the tools and following up on projects from start to finish.
The Salesforce Service Cloud team handles service management in our enterprise value chain, meaning that customer inquiries regarding services they have purchased from us are processed through this tool and distributed to relevant personnel in the company. Your focus will be on ensuring that customer requests are handled by someone in Sd Worx for all countries where we operate.
We offer an attractive salary based on your experience and performance, as well as the freedom to customize your personal benefits package. Enjoy flexible working hours and remote work options – everything is negotiable. Take advantage of learning opportunities through individual development plans and professional training. Pursue career growth whether you want to become more expert in your field or expand your knowledge horizontally.
To excel in this role, you should possess a degree in IT or a related field, along with at least 5 years of experience as a Product Owner, ideally with experience in Salesforce and Service Management Processes. Develop strong analytical, communication, and problem-solving skills, and quickly acquire a deep understanding of the Sd Worx business. Translate business needs into clear requirements and objectives, and work effectively in Agile squads. International experience is a plus, and you should be skilled in process thinking, prioritization, meeting deadlines, and stakeholder management.
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