Service Support Manager

hace 2 semanas

Madrid, Madrid, España Robert Walters Spain A tiempo completo

Job Summary:

The Service Support Manager will be responsible for managing and coordinating service support to customers, ensuring the proper technical capabilities, materials resources, and tools. This role will create service quotations for customers, including maintenance or warranty, as well as provide technical customer support when needed.

Key Responsibilities:

  • Opening, management, and closing of Service projects
  • Creating quotations and offers
  • Opening, management, and closing of Service tickets
  • Collaboration in monitoring and control of Service projects
  • Support in the management of warranty jobs
  • Support in management and control of calibrated tools, special tools, and other
  • Support in management and control of logistics (e.g., suppliers, customs clearance, deliveries, receptions, invoicing, picking, packing lists, etc.)
  • Elaborating technical reports to customers when requested
  • Other administrative tasks specific to the Service Support area

HSE Responsibilities:

The Service Support Manager will take personal and collective responsibility to help fulfill our HSE vision and goals by:

  • Setting high standards for their behavior with regards to HSE and expecting the same of others
  • Ensuring that they understand the HSE requirements of their role and seeking support if required
  • Always complying with our HSE Policy, standards, and requirements
  • Making sure they are up to date on the HSE competence level required for their role
  • Actively supporting and reporting all HSE incidents, including near misses and observations
  • Intervening if they are concerned that actions or decisions may result in us not meeting our standards
  • Not putting themselves or others at risk from their actions; and suggesting areas for improvement
  • Being responsible for segregating all the generated waste in their respective containers and operating according to the specific procedures of the environmental management system

  • Service Support Manager

    hace 3 semanas

    Madrid, Madrid, España Robert Walters Spain A tiempo completo

    Job Summary:We are seeking a highly skilled Service Support Manager to join our team at Robert Walters Spain. As a key member of our Presales Aftersales Engineering team, you will be responsible for managing and coordinating service support to customers, ensuring the proper technical capabilities, materials resources, and tools.Key Responsibilities:Opening,...

  • Aplicar En 3 Minutos: Service Manager

    hace 6 días

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...

  • Project Support Service Manager

    hace 2 semanas

    Madrid, Madrid, España Precision Medicine Group A tiempo completo

    Job Title: Manager, Project Support ServiceAbout the Role:We are seeking a highly skilled and experienced Manager, Project Support Service to join our team at Precision Medicine Group. As a key member of our Project Support Group, you will be responsible for providing line management to project support staff and developing robust and flexible methodologies...

  • Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...

  • Service Delivery Manager

    hace 4 semanas

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...

  • Service Business Development Manager

    hace 4 semanas

    Madrid, Madrid, España Bfv Service Gmbh A tiempo completo

    Service Business Development ManagerAs a key member of our team at Bfv Service Gmbh, you will play a pivotal role in driving the growth and commercial success of our service business. Your primary responsibility will be to identify and capitalize on opportunities for service expansion, analyzing industry trends, competitor activities, and customer needs to...

  • Service Business Development Manager

    hace 4 semanas

    Madrid, Madrid, España Bfv Service Gmbh A tiempo completo

    Service Business Development ManagerAs a key member of our team at Bfv Service Gmbh, you will play a pivotal role in driving the growth and commercial success of our service business. Your primary responsibility will be to identify and capitalize on opportunities for service expansion, analyzing industry trends, competitor activities, and customer needs to...

  • Service Account Manager

    hace 4 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary:The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service...

  • Service Account Manager

    hace 4 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary:The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service...

  • Service Project Manager

    hace 4 semanas

    Madrid, Madrid, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job Title: Service Project ManagerWe are seeking a highly skilled Service Project Manager to join our team in Madrid. As a Service Project Manager, you will be responsible for leading service projects related to Battery Energy Storage Systems (BESS).Your Responsibilities:Lead service projects for BESS battery storage systems, ensuring timely and efficient...

  • Service Project Manager

    hace 4 semanas

    Madrid, Madrid, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job Title: Service Project ManagerWe are seeking a highly skilled Service Project Manager to join our team in Madrid. As a Service Project Manager, you will be responsible for leading service projects related to Battery Energy Storage Systems (BESS).Your Responsibilities:Lead service projects for BESS battery storage systems, ensuring timely and efficient...

  • Service Account Manager

    hace 4 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary:The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service...

  • Service Account Manager

    hace 4 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary:The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service...

  • Service Account Manager

    hace 3 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary: Amadeus Customer Care Management (CCM) develops and delivers support services to meet the needs of Amadeus Travel Distribution customers worldwide. We provide functional and technical support to help our customers succeed. CCM collaborates with Operations divisions and Technology and Commercial units to ensure a...

  • Service Desk Team Manager

    hace 4 semanas

    Madrid, Madrid, España The Workshop A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Manager to join our team at The Workshop. As a Service Desk Team Manager, you will be responsible for leading and managing a team of technical support specialists, ensuring that they have the necessary skills and knowledge to provide exceptional customer service and support.Key...

  • Service Desk Team Manager

    hace 4 semanas

    Madrid, Madrid, España The Workshop A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Service Desk Team Manager to join our team at The Workshop. As a Service Desk Team Manager, you will be responsible for leading and managing a team of technical support specialists, ensuring that they have the necessary skills and knowledge to provide exceptional customer service and support.Key...

  • Cloud Service Manager

    hace 4 semanas

    Madrid, Madrid, España Vorwerk IT Services Iberica S.L. A tiempo completo

    Job Title: Service Manager CloudVorwerk IT Services Iberica S.L. is seeking a skilled Service Manager Cloud to join our team.Key Responsibilities:Coordinate day-to-day business relationships with service providers and internal stakeholders.Manage the operation of IT services, ensuring performance, availability, security, and compliance.Oversee relevant...

  • Cloud Service Manager

    hace 4 semanas

    Madrid, Madrid, España Vorwerk IT Services Iberica S.L. A tiempo completo

    Job Title: Service Manager CloudVorwerk IT Services Iberica S.L. is seeking a skilled Service Manager Cloud to join our team.Key Responsibilities:Coordinate day-to-day business relationships with service providers and internal stakeholders.Manage the operation of IT services, ensuring performance, availability, security, and compliance.Oversee relevant...

  • Hotel Service Manager

    hace 3 semanas

    Madrid, Madrid, España Mandarin Oriental Hotel Group Limited A tiempo completo

    Room Service ManagerMandarin Oriental Hotel Group Limited is seeking a skilled Room Service Manager to lead our team in delivering exceptional service to our guests.Key Responsibilities:Provide leadership and support to assistant managers, order takers, servers, and mini bar attendants.Train, evaluate, and schedule Room Service staff to ensure high standards...

  • Service Manager Infrastructure

    hace 4 semanas

    Madrid, Madrid, España Sopra Steria A tiempo completo

    Job DescriptionAt Sopra Steria, we're looking for a talented Service Manager to join our team. As a Service Manager, you'll be responsible for managing incidents and problems, providing direct communication with our Partner Support Center, and ensuring the delivery of high-quality services to our clients.Key Responsibilities:Manage incidents and problems,...