Cloud Service Manager

hace 1 día

Madrid, Madrid, España Vorwerk IT Services Iberica S.L. A tiempo completo
Job Title: Service Manager Cloud

Vorwerk IT Services Iberica S.L. is seeking a skilled Service Manager Cloud to join our team.

Key Responsibilities:
  • Coordinate day-to-day business relationships with service providers and internal stakeholders.
  • Manage the operation of IT services, ensuring performance, availability, security, and compliance.
  • Oversee relevant events, including incidents, demands, service requests, problems, and access management.
  • Continuously optimize processes in service design, transition, or operations.
  • Collaborate with stakeholders to introduce new or changed IT services.
  • Develop processes and workflows related to ServiceNow in the Cloud Area.
  • Interact with a multicultural and multi-site environment.
  • Participate in the Service Management Chapter.
  • Support vendor management and the IT product owner.
Requirements:
  • University degree in IT or equivalent training.
  • Experience in Service Management, preferably in Cloud technologies.
  • Knowledge of ITIL processes.
  • Experience in managing external service providers.
  • Strong analytical skills and a structured way of working.
  • Fluent in English (business level).
  • Strong team player and cooperative, experienced in lateral leadership.
  • Intercultural competence and experience with international cooperation.

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