SAP Enterprise Cloud Services Technical Service Manager

hace 2 días


Madrid, Madrid, España Sap Se A tiempo completo
Technical Service Manager at SAP Enterprise Cloud Services

SAP Enterprise Cloud Services (ECS) is a part of the Product Engineering board area in SAP. ECS is responsible for providing cloud-hosted infrastructure, technical & application managed services to our SAP private cloud customers. As a Technical Service Manager, you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Key Responsibilities:
  • Act as a trusted technical advisor to our customers and partners, analyzing customers' business requirements and problems, and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their entire cloud transformation journey.
  • Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point for technical issues, service requests, and incidents.
  • Understand the customer's business, goals, and challenges to suggest technical solutions & services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.
Requirements:
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.


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