Technical Service Manager at Enterprise Cloud Services

hace 2 meses

Madrid, Madrid, España SAP A tiempo completo

About the Role

We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.

Key Responsibilities

  • Act as a trusted technical advisor to our customers and partners, analyzing their business requirements and problems to provide quality services and resolve technical complexities.
  • Understand the customer's business, goals, and challenges to suggest technical solutions and services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.

Requirements

  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to unleashing all talent and creating a better and more equitable world.

What We Offer

  • A highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
  • A global organization with a diverse and positive-spirited team, committed to making the SAP organization a little better every day.

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