Technical Service Manager at SAP Enterprise Cloud Services
hace 2 días
We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers' SAP S/4HANA adoption journey and ensuring their success in the cloud.
Key Responsibilities- Act as a trusted technical advisor to our customers, providing expert guidance on SAP technology and innovations.
- Analyze customers' business requirements and problems, working across SAP departments to provide quality services and resolve technical complexities.
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position SAP offerings that deliver value to customers.
- Collaborate with the ECS organization to ensure seamless delivery of technical services to customers.
- Minimum 7+ years of SAP Technical administration and operations experience.
- Minimum 3 years of experience in a customer-facing role.
- Hands-on experience with Unix/Linux flavors, SAP HANA, and Sybase databases.
- Experience in de-escalating critical situations.
- Fluency in Spanish and English is mandatory; fluency in Italian, Portuguese, or Turkish is an advantage.
- Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
- Hyperscalers certification (AWS, Azure, GCP) is a plus.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, committed to making a positive impact on society and the environment.
What We Offer- A highly collaborative team environment with a strong focus on learning and development.
- Recognition for individual contributions and a variety of benefit options.
- A global organization with a diverse and positive-spirited team.
If you are a motivated and experienced Technical Service Manager looking for a new challenge, please submit your application in English language only. We look forward to hearing from you
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