Technical Service Manager at Enterprise Cloud Services

hace 1 mes

Madrid, Madrid, España Sap A tiempo completo
About the Role

We are seeking a highly skilled Technical Service Manager to join our SAP Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers with their SAP S/4HANA adoption and cloud transformation journey.

Key Responsibilities
  • Act as a trusted technical advisor to our customers and partners, analyzing their business requirements and problems to provide quality services and resolve technical complexities.
  • Understand the customer's business, goals, and challenges to suggest technical solutions and services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Identify top issues, define and execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.
Requirements
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
About SAP

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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