Technical Service Manager at Enterprise Cloud Services

hace 3 semanas

Madrid, Madrid, España SAP A tiempo completo
Join SAP's Enterprise Cloud Services Team

We are seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services team. As a Technical Service Manager, you will play a critical role in supporting our customers' SAP S/4HANA adoption and cloud transformation journeys.

Key Responsibilities
  • Act as the primary point of contact for customers, providing technical guidance and support for SAP technology and innovations.
  • Analyze customers' business requirements and challenges to suggest technical solutions and services.
  • Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Identify top issues, define and execute service plan activities, and orchestrate implementation of technical action items across customer landscapes.
  • Design optimal SAP configuration to maximize system performance and availability.
  • Identify and position offerings by SAP that deliver value to the customer.
Requirements
  • Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
  • Minimum 3 years of experience in a customer-facing role.
  • Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA, and Sybase databases.
  • Experience in de-escalating critical situations.
  • Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
  • Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
  • Hyperscalers certification (AWS, Azure, GCP) is a plus.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, and we are committed to creating a better and more equitable world.

We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

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