Service Delivery Manager
hace 1 mes
**Service Delivery Manager - Cloud Expert**
Sabio Group is a leading independent UK Contact Centre solution supplier, working with global brands and partners to build high-quality, secure, and robust platforms and solutions. We're seeking an exceptionally driven and experienced Service Delivery Manager to join our Support department.
**Key Responsibilities:**
- Deliver contact center services to one or multiple clients.
- Ensure compliance with SLAs agreed with clients.
- Follow KPIs to guide service delivery.
- Lead the Managed Services Technical team to promote a positive sentiment with clients.
- Support sales organization with technical expertise.
**Requirements:**
- Strong understanding of Managed Services financial performance.
- Effective working relationships across the Group.
- Strong skills in stakeholders' management.
- Experience with Genesys Cloud platform.
- Degree in ICT (Computer Science, Telecommunications).
**Benefits:**
- Pension Scheme.
- Remote/Flexible work.
- Life insurance.
- Private healthcare.
- 25 days paid holiday a year.
**Note:** Strictly no agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.
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