Service Delivery Manager

hace 1 mes


Madrid, Madrid, España Sabio Group A tiempo completo

**Service Delivery Manager - Cloud Expert**

Sabio Group is a leading independent UK Contact Centre solution supplier, working with global brands and partners to build high-quality, secure, and robust platforms and solutions. We're seeking an exceptionally driven and experienced Service Delivery Manager to join our Support department.

**Key Responsibilities:**

  • Deliver contact center services to one or multiple clients.
  • Ensure compliance with SLAs agreed with clients.
  • Follow KPIs to guide service delivery.
  • Lead the Managed Services Technical team to promote a positive sentiment with clients.
  • Support sales organization with technical expertise.

**Requirements:**

  • Strong understanding of Managed Services financial performance.
  • Effective working relationships across the Group.
  • Strong skills in stakeholders' management.
  • Experience with Genesys Cloud platform.
  • Degree in ICT (Computer Science, Telecommunications).

**Benefits:**

  • Pension Scheme.
  • Remote/Flexible work.
  • Life insurance.
  • Private healthcare.
  • 25 days paid holiday a year.

**Note:** Strictly no agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee.


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