Service Manager Infrastructure

hace 4 semanas


Madrid, Madrid, España Sopra Steria A tiempo completo
Job Description

At Sopra Steria, we're looking for a talented Service Manager to join our team. As a Service Manager, you'll be responsible for managing incidents and problems, providing direct communication with our Partner Support Center, and ensuring the delivery of high-quality services to our clients.

Key Responsibilities:
  • Manage incidents and problems, ensuring timely resolution and communication with stakeholders
  • Collaborate with the Partner Support Center to prioritize and resolve issues
  • Develop and implement plans to improve service quality and availability
  • Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs)
  • Provide regular updates to clients on service status and progress
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
  • A comprehensive onboarding program to ensure a smooth transition
Requirements:
  • Proven experience in service management, preferably in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and technical skills, with a focus on IT infrastructure and applications
  • Fluency in English, with a strong command of written and spoken language

We're committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. If you're passionate about delivering exceptional service and want to join a team that's shaping the future of technology, we'd love to hear from you.



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