Service Account Manager

hace 19 horas

Madrid, Madrid, España Amadeus A tiempo completo
Job Title: Service Account Manager

Summary:

The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service performance and fostering service/process improvements to enhance satisfaction and services to our customers.

Key Responsibilities:
  • Customer Relationship: Primary Customer Care representative for strategic customers, regular review and follow-up of our customers' support needs, and escalation points for customer service-related issues when standard escalation processes have failed.
  • Service Offering: Service review and optimization, service promotion, personalized Service Handbook, customer service digitalization and process adoption, and service quality & performance.
  • Commercial Support: Active member and contributor to Extended Account Management team, overseeing service elements of the contract and customer success plans, and contributing to RFPs when needed.
Requirements:
  • University degree in Business, Management, Information Technology, Computer Science, or a related discipline.
  • Experience in customer service and help desk services environment, with knowledge of Amadeus products preferred.
  • Flexible approach, with the ability to prioritize, manage, and coordinate multiple activities effectively.
  • Excellent verbal and written communication skills in English.
  • Ability to analyze trends, synthesize information, and present clearly.
What We Offer:
  • A complete rewards offer, including bonus, equity, pension plan, travel, life, and healthcare insurance, as well as lunch and transport allowance, and other benefits.
  • A truly global DNA, with a footprint, processes, and culture that translate into a caring environment, great opportunities to learn, and a flexible working model.
  • A diverse and inclusive community, committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

  • Service Account Manager

    hace 20 horas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary:The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service...

  • Service Account Manager

    hace 18 horas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerSummary:The Amadeus Customer Care Management (CCM) team is responsible for delivering a wide range of support services to meet the needs of Amadeus Travel Distribution customers worldwide. As a Service Account Manager, you will be a dedicated Customer Care entry point for identified strategic customers, monitoring service...

  • Global Service Account Manager

    hace 4 días

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account ManagerAre you a seasoned sales professional looking for a new challenge? Do you have experience managing key accounts and developing strategic partnerships? We are seeking a highly skilled Global Service Account Manager to join our team at Vestas.About the Role:The Global Service Account Manager will be responsible for...

  • Global Service Account Manager

    hace 4 días

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account ManagerAre you a seasoned sales professional looking for a new challenge? Do you have experience managing key accounts and developing strategic partnerships? We are seeking a highly skilled Global Service Account Manager to join our team at Vestas.About the Role:The Global Service Account Manager will be responsible for...

  • Global Service Account Manager

    hace 2 días

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account ManagerWe are seeking a highly skilled Global Service Account Manager to join our team at Vestas. As a key member of our sales and service team, you will be responsible for managing customer relationships and driving business growth.Responsibilities:Establish and maintain strong relationships with key customers to understand...

  • Global Service Account Manager

    hace 2 días

    Madrid, Madrid, España Vestas A tiempo completo

    Job Title: Global Service Account ManagerWe are seeking a highly skilled Global Service Account Manager to join our team at Vestas. As a key member of our sales and service team, you will be responsible for managing customer relationships and driving business growth.Responsibilities:Establish and maintain strong relationships with key customers to understand...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About Nautic ManagerNautic Manager is a cutting-edge SaaS solution developed by SamBoat, a pioneering peer-to-peer boat rental startup. Our platform enables boat owners to offset their costs, while sailors can rent boats at a lower price. Inspired by successful collaborative consumption models like Airbnb and Blablacar, SamBoat is rapidly expanding and seeks...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About Nautic ManagerNautic Manager is a cutting-edge SaaS solution developed by SamBoat, a pioneering peer-to-peer boat rental startup. Our platform enables boat owners to offset their costs, while sailors can rent boats at a lower price. Inspired by successful collaborative consumption models like Airbnb and Blablacar, SamBoat is rapidly expanding and seeks...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Account Manager to join our team in Italy. As an Account Manager, you will be responsible for leading the commercial strategy and developing the Nautic Manager client portfolio.Key ResponsibilitiesLead the commercial strategy and develop the Nautic Manager client portfolioManage the entire sales...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Account Manager to join our team in Italy. As an Account Manager, you will be responsible for leading the commercial strategy and developing the Nautic Manager client portfolio.Key ResponsibilitiesLead the commercial strategy and develop the Nautic Manager client portfolioManage the entire sales...

  • Global Service Account Manager

    hace 2 semanas

    Madrid, Madrid, España Vestas A tiempo completo

    Job DescriptionAccount Management OpportunityVestas is seeking a skilled Global Service Account Manager to join our team. As a key member of our Global Service Commercial & Products department, you will be responsible for managing customers that are critical to our Service Business.ResponsibilitiesEstablish and maintain productive relationships with key...

  • Global Service Account Manager

    hace 2 semanas

    Madrid, Madrid, España Vestas A tiempo completo

    Job DescriptionAccount Management OpportunityVestas is seeking a skilled Global Service Account Manager to join our team. As a key member of our Global Service Commercial & Products department, you will be responsible for managing customers that are critical to our Service Business.ResponsibilitiesEstablish and maintain productive relationships with key...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About Nautic ManagerNautic Manager is a SaaS solution developed by Samboat, a peer-to-peer boat rental startup. Our platform allows boat owners to offset their costs, while sailors can rent a boat at a lower price. We are growing rapidly and need a talented Account Manager to drive our business development and sales in Italy.Job DescriptionKey...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About Nautic ManagerNautic Manager is a SaaS solution developed by Samboat, a peer-to-peer boat rental startup. Our platform allows boat owners to offset their costs, while sailors can rent a boat at a lower price. We are growing rapidly and need a talented Account Manager to drive our business development and sales in Italy.Job DescriptionKey...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About Nautic ManagerNautic Manager is a SaaS solution developed by Samboat, a peer-to-peer boat rental startup. Our platform allows boat owners to offset their costs, while sailors can rent a boat at a lower price.Job DescriptionWe are seeking a highly motivated and organized Account Manager to lead the commercial strategy and develop the Nautic Manager...

  • Account Manager Italy

    hace 4 días

    Madrid, Madrid, España Samboat - Nautic Manager A tiempo completo

    About Nautic ManagerNautic Manager is a SaaS solution developed by Samboat, a peer-to-peer boat rental startup. Our platform allows boat owners to offset their costs, while sailors can rent a boat at a lower price.Job DescriptionWe are seeking a highly motivated and organized Account Manager to lead the commercial strategy and develop the Nautic Manager...

  • Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...

  • Service Delivery Manager

    hace 4 días

    Madrid, Madrid, España Wohn-Service-Team A tiempo completo

    Service Manager Job DescriptionAt Serco, we are seeking an experienced and dynamic Service Manager to join our team at the European Space Astronomy Centre (ESAC) in Madrid, Spain.Key Responsibilities:Service Management: Maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements...

  • Account Manager

    hace 4 días

    Madrid, Madrid, España Link Worldwide A tiempo completo

    Account Manager Job DescriptionWe are seeking a highly motivated and experienced Account Manager to join our team at Link Worldwide. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Develop and implement...

  • Account Manager

    hace 4 días

    Madrid, Madrid, España Resource Group - Training A tiempo completo

    Job Title: Account ManagerAt Resource Group - Training, we are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing client relationships, identifying business opportunities, and developing strategies to drive growth and revenue.Key Responsibilities:Manage client relationships and develop strong...