Service Desk Team Manager

hace 2 días

Madrid, Madrid, España The Workshop A tiempo completo
About the Role

We are seeking a highly skilled and experienced Service Desk Team Manager to join our team at The Workshop. As a Service Desk Team Manager, you will be responsible for leading and managing a team of technical support specialists, ensuring that they have the necessary skills and knowledge to provide exceptional customer service and support.

Key Responsibilities
  • Lead and manage a team of technical support specialists, providing guidance and direction to ensure they meet their performance targets.
  • Develop and implement effective processes and procedures to ensure that customer issues are resolved efficiently and effectively.
  • Collaborate with other teams, such as development and operations, to ensure that technical issues are resolved quickly and effectively.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
Requirements
  • Proven experience in a technical support or service desk role, with a strong understanding of ITIL principles.
  • Excellent leadership and management skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Service Desk Team Manager looking for a new challenge, we encourage you to apply.

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