Service Desk Specialist
hace 1 mes
We are seeking a highly motivated and organized Service Desk Agent to join our team at Atos. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and assistance to resolve their issues.
Key Responsibilities:- Provide technical support and assistance to clients via phone, email, and remote access
- Monitor and resolve incidents and service requests in a timely and efficient manner
- Manage knowledge management documentation and ensure accurate and up-to-date information
- Collaborate with internal teams to resolve complex issues and improve service delivery
- Develop and maintain a strong understanding of our technical platforms and services
- 1-3 years of experience in a Service Desk environment
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong technical skills, including microcomputing, networks, and servers
- Fluency in Spanish and technical English
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- The chance to work with a leading technology company and make a real impact
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