IT Service Desk Specialist

hace 3 semanas

Madrid, Madrid, España The Cigna Group A tiempo completo

About Cigna

Cigna, a leading global health insurer, is a company that exists to improve lives. With a global presence and a commitment to innovation, we are constantly looking for talented individuals to join our team.

About the Role

We are currently seeking an experienced IT Service Desk Analyst to join our Technology, Engineering & Operations group in our Madrid office. As a member of our team, you will provide operational support and account administration within the Service Desk team, reporting to the Service Desk Manager.

Main Responsibilities

  • Provide technical support to onsite and remote users, ensuring that their IT needs are met in a timely and efficient manner.
  • Install, configure, and support end-user devices, including IMAC (Install, Move, Add, and Change) tasks.
  • Manage and monitor IT Service Desk Incidents and Service Requests via the call management system, ensuring that all issues are resolved in accordance with our Service Level Agreements (SLAs).
  • Manage user system access for various applications, ensuring that users have the necessary permissions and access to perform their job functions.
  • Identify opportunities to improve the quality of the service provided and the efficiency of our processes, implementing changes as needed.
  • Escalate any issues or outages to the IT End User Services Manager, ensuring that all incidents are properly documented and resolved.
  • Prioritize and allocate requests within the IT Support team, ensuring that all tasks are completed in a timely and efficient manner.

Requirements

  • Two years of experience in an IT support team, with a strong understanding of technical support principles and practices.
  • Incident management skills, with the ability to troubleshoot and resolve technical issues in a timely and efficient manner.
  • Experience with a call management system, with the ability to manage and monitor incidents and service requests.
  • Experience with Microsoft Office, including Windows 10 support and build experience.
  • Active Directory, Citrix Support, SCCM, and Exchange account maintenance experience.
  • Networking and patching skills, with the ability to troubleshoot and resolve technical issues.

Desirable Skills

  • ITIL foundation certification, with a strong understanding of IT service management principles and practices.
  • Microsoft certification, with a strong understanding of Microsoft products and technologies.
  • Experience with Service Now, Avaya Telephony, and other technical tools and systems.

About You

  • Excellent communication skills, with the ability to communicate clearly and effectively with users and stakeholders.
  • A positive 'can-do' attitude, with a strong commitment to customer support and a passion for delivering high-quality service.

Why Cigna?

Cigna is a company that truly invests in its employees, offering a range of benefits and opportunities for growth and development. We are a flexible and innovative organization, with a commitment to improving lives and making a positive impact on the world.

We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive compensation package. If you are a talented and motivated individual who is passionate about delivering high-quality service, we encourage you to apply for this exciting opportunity.

  • Service Desk Specialist

    hace 2 semanas

    Madrid, Madrid, España The Workshop A tiempo completo

    Service Desk SpecialistAt The Workshop, we're seeking a skilled Service Desk Specialist to join our Blockchain team. As a key member of our IT support team, you'll provide advanced technical support and drive continuous improvement in our IT services.Key Responsibilities:Provide Tier 1 (triage) and Tier 2 (advanced) IT Service Desk support for our Block Co...

  • IT Service Desk Specialist

    hace 2 meses

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance leader dedicated to improving lives through innovative health solutions. Our team of experts is passionate about delivering exceptional service and support to our customers.We are currently seeking an experienced IT Service Analyst to join our Madrid office. This role will be a key member of our Technology,...

  • IT Service Desk Specialist

    hace 2 meses

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance leader dedicated to improving lives through innovative health solutions. Our team of experts is passionate about delivering exceptional service and support to our customers.We are currently seeking an experienced IT Service Analyst to join our Madrid office. This role will be a key member of our Technology,...

  • IT Service Desk Specialist

    hace 2 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative healthcare solutions. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year...

  • IT Service Desk Specialist

    hace 2 meses

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About The Cigna GroupWe are a global health insurance company dedicated to improving lives. Our team of 74,000 employees worldwide provides services to millions of customers, striving to make health services more affordable and accessible.We are undergoing an exciting period of expansion, with a focus on implementing a consistent digital strategy for our...

  • IT Service Desk Specialist

    hace 2 meses

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About The Cigna GroupWe are a global health insurance company dedicated to improving lives. Our team of 74,000 employees worldwide provides services to millions of customers, striving to make health services more affordable and accessible.We are undergoing an exciting period of expansion, with a focus on implementing a consistent digital strategy for our...

  • IT Service Desk Specialist

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative healthcare solutions. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year...

  • IT Service Desk Specialist

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative healthcare solutions. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year...

  • IT Service Desk Specialist

    hace 1 mes

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative health services. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year digital...

  • IT Service Desk Specialist

    hace 1 mes

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative health services. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year digital...

  • IT Service Desk Specialist

    hace 3 semanas

    Madrid, Madrid, España Movilges A tiempo completo

    Job Title: IT Service DeskAt Movilges, we are seeking a highly skilled and experienced IT Service Desk professional to join our team in Madrid. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Diagnose and resolve technical issues in various...

  • IT Service Desk Specialist

    hace 3 semanas

    Madrid, Madrid, España Movilges A tiempo completo

    Job Title: IT Service DeskAt Movilges, we are seeking a highly skilled and experienced IT Service Desk professional to join our team in Madrid. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Diagnose and resolve technical issues in various...

  • IT Service Desk Specialist

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative health services. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year digital...

  • IT Service Desk Specialist

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurance company that aims to improve lives through innovative health services. With a presence in over 30 countries, we strive to make healthcare more accessible and affordable for millions of people worldwide.Our International division is currently undergoing a significant transformation, driven by a multi-year digital...

  • IT Service Desk Specialist

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna, a leading global health insurer, is a company that exists to improve lives. With a presence in 30 countries and a workforce of over 74,000 employees, we are committed to transforming health services, making them more affordable and accessible to millions.We are currently undergoing an exciting period of expansion, with a focus on...

  • IT Service Desk Specialist

    hace 4 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna, a leading global health insurer, is a company that exists to improve lives. With a presence in 30 countries and a workforce of over 74,000 employees, we are committed to transforming health services, making them more affordable and accessible to millions.We are currently undergoing an exciting period of expansion, with a focus on...

  • IT Service Desk Specialist

    hace 3 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna, a leading global health insurer, is a company that exists to improve lives. With a global presence and a commitment to innovation, we are constantly looking for talented individuals to join our team.About the RoleWe are seeking an experienced IT Service Desk Analyst to join our Technology, Engineering & Operations group in our Madrid...

  • IT Service Desk Specialist

    hace 3 semanas

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna, a leading global health insurer, is a company that exists to improve lives. With a global presence and a commitment to innovation, we are constantly looking for talented individuals to join our team.About the RoleWe are seeking an experienced IT Service Desk Analyst to join our Technology, Engineering & Operations group in our Madrid...

  • IT Service Desk Specialist

    hace 1 semana

    Madrid, Madrid, España The Cigna Group A tiempo completo

    About CignaCigna is a global health insurer that is going through an exciting period of expansion. Our International division is working towards a multi-year effort to implement a consistent digital strategy for international markets.About the RoleWe are seeking an experienced IT Service Analyst to join our Technology, Engineering & Operations group in our...

  • Service Desk Specialist

    hace 3 semanas

    Madrid, Madrid, España Atos Se A tiempo completo

    Service Desk AgentWe are seeking a highly skilled Service Desk Agent to join our team at Atos Se. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and assistance to resolve their issues.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and remote...