IT Service Desk Specialist

hace 6 días

Madrid, Madrid, España The Cigna Group A tiempo completo

About Cigna

Cigna, a leading global health insurer, is a company that exists to improve lives. With a presence in 30 countries and a workforce of over 74,000 employees, we are committed to transforming health services, making them more affordable and accessible to millions.

We are currently undergoing an exciting period of expansion, with a focus on implementing a consistent digital strategy for our international markets. This is an exciting opportunity for a skilled IT Service Analyst to join our Madrid office and be part of our Technology, Engineering & Operations group.

About the Role

This role will provide operational support and account administration within the Service Desk team, reporting to the Service Desk Manager. The successful candidate will be responsible for providing technical support to onsite and remote users, installing, configuring and supporting end-user devices, and managing IT Service Desk Incidents and Service Requests via the call management system.

Main Responsibilities

  • Provide technical support to onsite and remote users, ensuring that all incidents are managed in accordance with targets set out in SLA.
  • Install, configure and support end-user devices, including Windows 10 and PC hardware.
  • Manage user system access for various applications, including Active Directory and Citrix.
  • Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
  • Prioritize and allocate requests within the IT Support team, escalating any issues or outages to the IT End User Services Manager.

Requirements

  • Two years of experience within an IT support team, with incident management skills and experience with a call management system.
  • Experience with Microsoft Office, Windows 10, and PC hardware, as well as Active Directory, Citrix, and SCCM.
  • Excellent communication skills, with the ability to correspond efficiently and effectively in both verbal and written formats.

Why Cigna?

Cigna is a truly innovative and flexible Technology division that is growing rapidly due to continued success and massive transformation. We are constantly investing in, improving and innovating our global technology stack, and we offer a range of benefits, including remote working, flexible start and finish times, and opportunities for professional development and growth.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

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