IT Service Desk Specialist
hace 2 días
Key Responsibilities:
* Provide technical support to onsite and remote users
* Install, configure and support end-user devices
* Manage/monitor IT Service Desk Incidents and Service Requests via the call management system
* Manage user system access for various applications
* Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team
* Ensure all incidents are managed in accordance with targets set out in SLA
* Escalate any issues/outages to IT End User Services Manager
* Prioritize and allocate requests within IT Support teams
Required Skills:
* Two years of experience within an IT support team
* Incident management skills
* Experience with a call management system
* Experience with Microsoft Office
* Windows 10 support and build experience
At The Cigna Group, we offer a dynamic work environment with a balance of remote and in-office working. Our team is passionate about delivering exceptional service and making a positive impact on our customers' lives. If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity.", "h2": "About The Cigna Group", "p": "The Cigna Group exists to improve lives. We are a global health insurer with a presence in over 30 countries, serving millions of customers worldwide. Our mission is to transform health services, making them more affordable and accessible to all. We are committed to innovation, customer satisfaction, and employee development, and we are excited to welcome talented individuals like you to our team.", "h2": "Why Join Us", "p": "At The Cigna Group, we offer a range of benefits and opportunities to support your career growth and well-being. These include:
* Competitive salary and benefits package
* Opportunities for professional development and training
* Collaborative and dynamic work environment
* Flexible working arrangements
* Recognition and rewards for outstanding performance
If you are passionate about IT and committed to delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as an IT Service Desk Analyst.", "h2": "How to Apply", "p": "To apply for this role, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further with you.", "h2": "Contact Us", "p": "For any questions or queries, please contact us at [insert contact email or phone number]."}
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