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Service Desk AI and Innovation Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Service Desk AI and Innovation Specialist to join our IT Workforce 360 product organization at Nestlé Sa. As a key member of our team, you will play a crucial role in revolutionizing our service desk operations by leveraging advanced technologies, such as AI and automation, to optimize workflows, improve customer experiences, and drive efficiencies.
Key Responsibilities
- Start the day with a team stand-up meeting to discuss ongoing projects and identify immediate priorities.
- Review and analyze service desk performance metrics from the previous day to identify patterns and areas for improvement.
- Collaborate with cross-functional teams to brainstorm and implement innovative solutions for recurring service desk issues.
- Develop and test new automated workflows using AI and automation tools to streamline routine service desk tasks.
- Provide support and guidance to team members on complex technical issues, leveraging AI-driven insights for efficient resolution.
- Conduct training sessions for the service desk team to ensure effective use of new technologies and processes.
- Monitor the implementation of automated solutions, making adjustments as necessary to optimize performance.
- Document new processes, procedures, and technical solutions to maintain a comprehensive knowledge base.
What We Offer
- A competitive salary and comprehensive social benefits package.
- Flexible working environment with a hybrid scheme.
- State-of-the-art campus with amenities, including a medical center, canteen, and areas for collaboration and relaxation.
- Ongoing training and career opportunities.
- Recreation activities and volunteering opportunities.
Requirements
- Bachelor's degree or higher in Computer Science, Engineering, Business Administration, or a related field.
- At least 5 years of experience in IS/IT Service Management, Customer Experience, or a related field.
- Demonstrated experience in a product-based IS/IT organization.
