IT Service Desk Specialist
hace 4 días
About Cigna
Cigna, a leading global health insurer, is a company that exists to improve lives. With a global presence and a commitment to innovation, we are constantly looking for talented individuals to join our team.
About the Role
We are seeking an experienced IT Service Desk Analyst to join our Technology, Engineering & Operations group in our Madrid office. As a member of our team, you will provide operational support and account administration within the Service Desk team.
Main Responsibilities
- Provide technical support to onsite and remote users, ensuring that they receive timely and effective assistance.
- Install, configure, and support end-user devices, including IMAC tasks.
- Manage and monitor IT Service Desk Incidents and Service Requests via our call management system.
- Manage user system access for various applications, ensuring that access is granted and revoked as necessary.
- Identify opportunities to improve the quality of service provided and the efficiency of processes within the team.
- Ensure that all incidents are managed in accordance with our Service Level Agreements (SLAs).
- Evaluate and escalate any issues or outages to the IT End User Services Manager.
- Prioritize and allocate requests within the IT Support team, ensuring that all requests are addressed in a timely and efficient manner.
Requirements
- Two years of experience in an IT support team, with a strong understanding of technical concepts and principles.
- Incident management skills, with the ability to analyze and resolve complex technical issues.
- Experience with a call management system, with the ability to manage and prioritize requests.
- Experience with Microsoft Office, including Windows 10 support and build experience.
- Active Directory, Citrix Support, SCCM, and Exchange account maintenance.
- Networking and patching skills, with the ability to troubleshoot and resolve technical issues.
Desirable Skills
- ITIL foundation certification, with a strong understanding of IT service management principles.
- Microsoft certification, with a strong understanding of technical concepts and principles.
- Experience with Service Now, Avaya Telephony, and other technical tools.
About You
- Excellent communication skills, with the ability to communicate clearly and effectively with stakeholders.
- A positive 'can-do' attitude, with a strong commitment to customer support.
- The ability to work in a fast-paced environment, with a strong focus on teamwork and collaboration.
Why Cigna?
Cigna is a company that truly invests in its employees, offering a range of benefits and opportunities for growth and development. We are a flexible and innovative organization, with a strong commitment to customer support and satisfaction.
We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive benefits package. If you are a motivated and talented individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity.
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