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hace 2 meses
Cigna, a leading global health insurer, is seeking an experienced IT Service Analyst to join our Technology, Engineering & Operations group in Madrid. As a key member of the Service Desk team, you will provide operational support and account administration, working closely with the Service Desk Manager.
Key Responsibilities- Provide technical support to onsite and remote users, ensuring timely resolution of incidents and service requests.
- Install, configure, and support end-user devices, including IMAC (Install, Move, Add, Change) tasks.
- Manage and monitor IT Service Desk Incidents and Service Requests via the call management system, ensuring accurate and timely updates.
- Manage user system access for various applications, ensuring secure and efficient access.
- Identify opportunities to improve service quality and process efficiency within the team, implementing changes as needed.
- Ensure all incidents are managed in accordance with Service Level Agreements (SLAs), escalating issues as necessary.
- Two years of experience in an IT support team, with a strong background in incident management.
- Experience with a call management system and Microsoft Office.
- Windows 10 support and build experience.
Cigna offers a dynamic and supportive work environment, with opportunities for growth and development. As a member of our team, you will have the chance to work with a global organization, contributing to the delivery of high-quality services to our customers.
