IT Service Desk Specialist
hace 3 semanas
About Cigna
Cigna is a global health insurer that is going through an exciting period of expansion. Our International division is working towards a multi-year effort to implement a consistent digital strategy for international markets.
About the Role
We are seeking an experienced IT Service Analyst to join our Technology, Engineering & Operations group in our Madrid office. The successful candidate will provide operational support and account administration within the Service Desk team.
Main Responsibilities
- Provide technical support to onsite and remote users.
- Install, configure and support end-user devices.
- Manage and monitor IT Service Desk Incidents and Service Requests via the call management system.
- Manage user system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues or outages to the IT End User Services Manager.
- Prioritize and allocate requests within the IT Support teams.
Required Skills
- Two years of experience within an IT support team.
- Incident management skills.
- Experience with a call management system.
- Experience with Microsoft Office.
- Windows 10 support and build experience.
- Active Directory.
- Citrix Support.
- SCCM.
- Exchange account maintenance.
- Networking and patching.
Desirable Skills
- ITIL foundation certified.
- Microsoft certification.
- Experience with Service Now.
- Avaya Telephony.
About You
- Excellent communication skills.
- A positive attitude with a strong commitment to customer support.
Why Cigna?
Cigna is a global leader in health insurance, and we are committed to improving lives. We offer a flexible and innovative work environment, with opportunities for growth and development. We invest in our employees, providing training and development opportunities to help them succeed.
About Cigna Healthcare
Cigna Healthcare is a division of The Cigna Group, and we are dedicated to improving health and vitality. We guide our customers through the healthcare system, empowering them with the information and insight they need to make the best choices for their health.
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