Empleos actuales relacionados con IT Service Support Specialist - Madrid, Madrid - Mondia Group
-
International IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Selección -It A tiempo completo**Job Summary:**We are seeking an experienced IT Support Coordinator to join our team at Selección -It. As an IT Support Coordinator, you will be responsible for planning, coordinating, and managing support activities, focusing mainly on IT incident and problem management.**Key Responsibilities:**IT incident and problem managementIncident escalation and...
-
International IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Selección -It A tiempo completoJob Title: International IT Support CoordinatorAt Selección -It, we are seeking an experienced IT Support Coordinator to join our team in Madrid. As a key member of our international support team, you will be responsible for planning, coordinating, and managing support activities, focusing on IT incident and problem management.Key...
-
International IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Selección -It A tiempo completoJob Title: International IT Support CoordinatorAt Selección -It, we are seeking an experienced IT Support Coordinator to join our team in Madrid. As a key member of our international support team, you will be responsible for planning, coordinating, and managing support activities, focusing on IT incident and problem management.Key...
-
IT Support Specialist
hace 7 días
Madrid, Madrid, España Ntt Data A tiempo completoJob Title: IT Support SpecialistAbout the Role:We are seeking an experienced IT Support Specialist to join our team in Sierre, Switzerland. As an IT Support Specialist, you will be responsible for providing on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, notebooks, printers, and associated peripherals.Key...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Wood Group A tiempo completoJob Summary: We are seeking a skilled IT Support Specialist to join our team at Wood Group. As a key member of our IT department, you will be responsible for providing day-to-day IT support to our users, troubleshooting technical issues, and ensuring the smooth operation of our IT systems.Key Responsibilities:Diagnose and troubleshoot technical issues,...
-
IT Support Specialist
hace 4 días
Madrid, Madrid, España The Cigna Group A tiempo completoAbout The Cigna GroupWe are a global health insurer committed to improving lives through innovative technology solutions. Our International division is expanding rapidly, and we are seeking an experienced IT Support Specialist to join our Madrid office.This role is part of our Technology, Engineering & Operations group and reports to the Service Desk...
-
IT Service Continuity Management Specialist
hace 2 semanas
Madrid, Madrid, España Axa Group A tiempo completoJob SummaryAs an IT Service Continuity Management Specialist at Axa Group, you will play a key role in promoting the Operational Resilience, IT Service Continuity Management, and IT Resilience Group strategies as part of the business resilience model for the Group. You will support the Group IT Service Continuity Management lead in the implementation of the...
-
IT Support Specialist
hace 1 semana
Madrid, Madrid, España Resurs Bank A tiempo completoAbout the RoleWe're seeking a skilled IT Support Specialist to join our team at Resurs Bank. As a key member of our IT department, you will play a crucial role in providing excellent service to our customers and colleagues.Your ResponsibilitiesSolve incidents and handle requests in a timely and efficient manner.Provide support to colleagues and external...
-
IT Service Continuity Management Specialist
hace 2 semanas
Madrid, Madrid, España Axa A tiempo completoJob SummaryWe are seeking an IT Service Continuity Management Specialist to join our team at Axa. As a key member of our Operational Resilience team, you will play a crucial role in promoting Group Operational Resilience vision and ambition for sounding practice implemented at Entities.Your mission will be to act as a catalyzer for cultural change on...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Lingokids A tiempo completoIT Support SpecialistLingokids is a leading provider of play-based learning solutions, and we're seeking an exceptional IT Support Specialist to join our Platform team. As a key member of our technical operations team, you will be responsible for providing hardware, software, and network technical support to our employees, resolving issues, and managing...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Lingokids A tiempo completoLingokids' MissionWe're on a mission to help 100 million families worldwide raise amazing kids through play-based learning.Our platform delivers premium, modern learning through educational subjects and life skills, empowering kids to thrive as confident, conscious, resilient, lifelong learners.We're looking for a skilled IT Support Specialist to join our...
-
IT Support Specialist
hace 4 semanas
Madrid, Madrid, España Euronet – EFT Segment A tiempo completoJob Title: Junior IT Support SpecialistEuronet – EFT Segment is seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team. As a Junior IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support:...
-
IT Support Specialist
hace 4 semanas
Madrid, Madrid, España Euronet – EFT Segment A tiempo completoJob Title: Junior IT Support SpecialistEuronet – EFT Segment is seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team. As a Junior IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Technical Support:...
-
IT Support Specialist
hace 2 semanas
Madrid, Madrid, España Ntt Data A tiempo completoJob Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team in Sierre, Switzerland. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients. This includes installing, maintaining, and troubleshooting desktops, notebooks, printers, and associated...
-
IT Service Continuity Management Specialist
hace 2 semanas
Madrid, Madrid, España Axa A tiempo completoJob DescriptionAs an IT Service Continuity Management Specialist at Axa, you will play a key role in promoting the Operational Resilience vision and ambition for sounding practice implemented at Entities. You will act as a catalyzer for cultural change on traditional IT Service Continuity and IT Resilience topics.Key Responsibilities:Support the Group IT...
-
IT Support Specialist
hace 2 meses
Madrid, Madrid, España D-ploy A tiempo completoD-ploy is a leading provider of IT and Engineering Solutions with a strong presence in the EMEA region and the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to their...
-
Madrid, Madrid, España GMV A tiempo completoTechnical Support Specialist OpportunityWe are expanding our teams in our IT Service Organisation and are looking for a Technical Support Specialist to provide support to our customers through a technical help desk. The ideal candidate will have knowledge in Linux and Windows administration, HW selection, installation and configuration, and design of HW...
-
IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Euronet – Eft Segment A tiempo completoJob Title: Junior IT Support SpecialistEuronet – Eft Segment is seeking a highly motivated and organized Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our users, ensuring their IT equipment and software are running smoothly.Key Responsibilities:Administering...
-
IT Support Specialist
hace 3 semanas
Madrid, Madrid, España Euronet – Eft Segment A tiempo completoJob Title: Junior IT Support SpecialistEuronet – Eft Segment is seeking a highly motivated and organized Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our users, ensuring their IT equipment and software are running smoothly.Key Responsibilities:Administering...
-
IT Support Specialist
hace 1 mes
Madrid, Madrid, España D-ploy A tiempo completoD-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.We are seeking a highly skilled and bilingual IT Support Specialist to join our team on a part-time basis as a contractor. The...
IT Service Support Specialist
hace 2 meses
About Mondia Group
Mondia Group is a leading digital technology company that specializes in creating innovative solutions for the entertainment industry. Our team of experts is dedicated to delivering exceptional customer experiences through our mobile entertainment services.
Job Summary
We are seeking an IT Service Support Specialist to join our team. As a key member of our IT Service Desk, you will be responsible for providing top-notch technical support to our customers and internal users. Your primary goal will be to ensure customer satisfaction by promptly and effectively resolving issues, providing assistance, and facilitating seamless access to our entertainment platforms.
Key Responsibilities
- Respond promptly and effectively to customers' technical calls across all Mondia services in a non-scripted environment, adhering to Service Level Agreements (SLAs).
- Dispatch Service Desk tickets to various technical teams following established operations processes.
- Manage user accounts for both standard and vertical applications within Mondia.
- Proactively monitor uptime, response time, and error occurrences for various services and applications.
- Collaborate with Office IT Support in different branches of Mondia to maintain the asset management system.
- Build and maintain the Mondia IT Service Desk knowledge base.
- Building and implementing observability measures for application health, performance, and capacity.
- Optionally participate in on-call rotation as an incident manager.
Requirements
To be successful in this role, you will need to have a keen understanding of our organization's IT landscape, the ability to identify specialized expertise, and efficient communication skills to ensure reported issues are promptly routed to the right team for resolution.
What We Offer
As an IT Service Support Specialist at Mondia Group, you will have the opportunity to work in a dynamic and inspiring environment, collaborate with like-minded professionals, and contribute to the success and reputation of our mobile entertainment services.
