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Service Desk Support Specialist
hace 2 meses
About Ouro:
Ouro is a leading global financial services and technology company dedicated to delivering innovative financial empowerment solutions to consumers worldwide. As a vertically-integrated organization, Ouro's financial products and services span prepaid, debit, cross-border payments, and loyalty solutions for consumers and enterprise partners.
Ouro's flagship product Netspend provides prepaid and debit account solutions that connect customers with secure, convenient access to global payment networks, enabling them to manage their money and make everyday purchases. With a nationwide U.S. retail network, customers can purchase and reload Netspend products at 130,000 reload points and over 100,000 distributing locations.
Since its founding in 1999, Ouro has processed billions of dollars in transaction volume and served millions of customers worldwide. The company is headquartered in Austin, Texas, with regional offices around the world. Learn more about Ouro's mission and values.
About the Role:
We are seeking a highly skilled Service Desk Support Specialist to join our team, providing comprehensive technical support for macOS and Windows platforms. This critical role involves assisting both customers and employees with hardware, system, and application issues, ensuring efficient and courteous troubleshooting and problem resolution. As a Service Desk Support Specialist, you will be at the forefront of providing essential deskside support, answering inquiries about technology operations, and aiding in the seamless function of our IT infrastructure.
Key Responsibilities:
- Provide exceptional customer service to employees and team members around the globe
- Serve as the first point of contact for user workstation and technology issues, including password resets, hardware failures, and basic software troubleshooting
- Support end-user desktops and laptops in a mixed macOS and Windows environment
- Manage the Service Desk work queue, including tickets, email inbox, and walk-up issues
- Deploy new workstations with both macOS and Windows operating systems
- Assist remote users using remote control software and Google Meet
- Provide asset management of inventory, including procurement of new equipment
- Manage end-user account password resets and account unlocks
Requirements:
- College Degree, or equivalent work experience (technical certifications a plus)
- The ability to work with little or no supervision
- Position may require some heavy lifting and physical activity in the form of unpacking equipment
