Customer Experience Associate, Sales and Delivery
hace 3 semanas
We are seeking a highly motivated Customer Experience Specialist to join our Sales team at Tesla, Inc. As a key member of our front-of-house team, you will be responsible for providing exceptional customer experiences from the moment they enter our showroom to the delivery of their new Tesla vehicle.
Key Responsibilities:- Greet and welcome customers, creating a positive first impression and setting the tone for an exceptional experience.
- Assist with the delivery process, ensuring a seamless handover of the vehicle and providing comprehensive guidance on its features and usage.
- Provide product orientations, highlighting key benefits and answering questions to empower customers to get the most out of their new vehicle.
- Verify and confirm all necessary documents before delivery, maintaining the highest standards of quality and attention to detail.
- Act as a point of contact for post-sale inquiries, offering support and assistance to ensure complete customer satisfaction.
- Liaise with the delivery team to keep customers informed about their vehicle's progress and delivery timelines.
- Excellent interpersonal skills, with the ability to build rapport and engage with customers from diverse backgrounds.
- Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
- Ability to communicate complex information in a clear and concise manner, making it easy for customers to understand.
- Proven track record of delivering exceptional customer experiences, with a passion for exceeding expectations.
- Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Flexibility to work weekends and evenings as required, demonstrating a willingness to adapt to changing circumstances.
- Fluency in English and Spanish, with excellent communication skills.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy, driving innovation and growth.
- A collaborative mindset, working closely with the delivery team to achieve sales and delivery targets.
Tesla, Inc. is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace, offering a competitive salary and benefits package.
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