Experience Specialist

hace 1 día


Sevilla, Sevilla, España Checkealos A tiempo completo
About Us

We are Checkealos, a B2B Software as a Service – Remote User Experience Testing Platform – based Company with headquarters in Sevilla. We are present primarily in Spain, the UK, and the USA. Our company is dedicated to providing exceptional customer experiences and helping drive adoption, engagement, and retention for our clients.

About the Role:

  • Act as the primary point of contact for customers, addressing their inquiries and providing solutions that help them make the most of our platform.
  • Assist in managing the customer experience from onboarding to adoption, ensuring they are engaged and satisfied with the service.
  • Support Customer Success Managers with client communication, reporting, and strategic initiatives that drive customer success and retention.
  • Help collect feedback from customers and collaborate with internal teams to enhance our product and services.
  • Provide guidance and best practices to help customers meet their goals, ensuring they derive maximum value from our platform.

About You:

  • Prior experience in customer success, account management, or customer support within a tech or SaaS company.
  • A solid understanding of User Experience (UX) and Customer Experience (CX) principles.
  • Strong communication and relationship-building skills, with a focus on customer satisfaction and engagement.
  • Ability to multitask and prioritize in a fast-paced, high-growth environment.
  • A proactive, problem-solving mindset with the ability to adapt quickly and work well cross-functionally.
  • Familiarity with project management and the ability to stay organized while handling multiple client accounts.

What We Offer:

  • A competitive salary of €42,000 - €52,000 per annum, depending on experience.
  • The opportunity to work with a world-class Customer Success team and contribute to the growth and success of our clients.
  • A dynamic work environment and the chance to be part of a growing team that's making an impact worldwide.


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