Guest Experience Ambassador

hace 1 semana

Barcelona, Barcelona, España Nobu Hotel Barcelona A tiempo completo
Job Summary:

Nobu Hotel Barcelona seeks a skilled Guest Experience Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:

• Operate the telephone switchboard station to answer calls and respond to guest requests.
• Process guest requests for wake-up calls, screening calls, and other requests related to telephone calls.
• Advise guests of any messages received for them and send to their room if required.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Receive, record, and relay messages accurately, completely, and legibly.
• Log all guest requests or issues into Hubs and follow up with guests to ensure their request has been met to their satisfaction.
• Coordinate with HSK all the "lost" items that guests have asked for.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Assist guests with accessing the internet.
• Answer guest emails.
• Book and manage requests for external and internal services, such as restaurant reservations and car rentals.
• Prepare VIP guest lists and communicate them to other departments with assigned amenities and handwritten welcome notes.
• Respond to positive reviews on Booking, Expedia, Google, and TripAdvisor.

Requirements:

• Advanced Studies in Hospitality or Management.
• Previous experience in a similar role or in the service industry, preferably in hospitality.
• Fluency in Spanish and English.

What We Offer:

• Salary according to agreement.
• Permanent contract.
• Flexible AM/PM schedule.
• Nobu Hospitality Career Plan.

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