Guest Experience Ambassador
hace 3 días
About the Role:
We are seeking a highly skilled Guest Experience Agent to join our team at Nobu Hotel Barcelona. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.
Key Responsibilities:
- Operate the telephone switchboard station to answer calls and respond to guest requests.
- Process guest requests for wake-up calls, screening calls, and other requests related to telephone calls.
- Advise guests of any messages received for them and send to their room if required.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Receive, record, and relay messages accurately, completely, and legibly.
- Log all guest requests or issues into Hubs and follow up with guests to ensure their request has been met to their satisfaction.
- Coordinate with HSK all the "lost" items that guests have asked for.
- Provide information to guests about room features, property amenities, and local areas of interest.
- Assist guests with accessing the internet.
- Answer guest emails.
- Booking and managing of requests for both external and internal services (restaurants reservations, car rental, massage, etc.).
- Prepare VIP guests list and communicate it to other departments with assigned amenities and handwritten welcome note.
- Answer all positive reviews in Booking, Expedia, Google, and Tripadvisor.
Requirements:
- Advanced Studies in Hospitality or Management.
- Previous experience in a similar job role or previous experience in a service industry, preferably in the hospitality industry.
- Spanish and English fluent.
What We Offer:
- Salary according to agreement.
- Permanent contract.
- Flexible AM/PM schedule.
- Nobu Hospitality Career Plan.
Join Our Team:
We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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